Gutenix team sees great importance in compliance with the data protection standards. In case it is necessary to obtain and process your personal data, we need to receive your consent in order to provide you with better experience while interacting with Gutenix website.
Obtaining and processing of such personal data, as your name, email address, phone number, address, is made according to the guidelines of the General Data Protection Regulation (also called GDPR), and in compliance with other regulations aimed at data protection, which apply to Gutenix.
Here you’ll also find information of the rights you’re entitled to.
Obtaining and processing of any personal data should be made only in case it is kept secure. Gutenix team uses advanced technical measures to grant the protection of your personal data on our website.
However, because of the gaps the data transmissions might have, we can’t guarantee the absolute protection.
This is the reason why every data subject is not limited in the means of transferring personal data to us.
Gutenix collects specific information of the visitors and users of Gutenix website.
The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on Gutenix (e.g., contact form or chat).
Names, member names, email address, phone number, contact details, information about your computer and about your visits and use of this website (including information about your browser, IP address, general location by your browser), payment details (like your credit card information), transaction details, support queries, web analytics data and information that you provide when you interact with Gutenix website.
This information is used to reply to your requests, and for providing a better customer service. Some of the information can be used for statistical analysis.
Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide to us during our chat. Pursuant to our ToS, we may request additional documentation from you during our chat to verify your identity or for support purposes.
We collect personal information when you make actions on Gutenix website and interact with its elements. E.g., certain actions, including but not limited to registering on our website, purchasing the subscription, downloading items, subscribing to our newsletter, submitting a feedback, communicating in a chat.
Personal data is collected automatically during your navigation through the site. The information might also be obtained through a third-party when you use other platforms, e.g., support service platform associated with Gutenix website.
Occasionally it’s important to get in touch with our clients in order to solve the question faster. On such occasions the Gutenix team can use third-party services (Google, Facebook, Twitter) to reach out to our clients.
Gutenix team can also collect financial and/or transaction details from payment providers (in order to process the transaction and prevent fraud).
The extent of obtained information is different depending on the privacy settings granted by the third-party services and requested by you.
Gutenix also obtains demographic data.
We keep the personal data on our servers as long as we need it to provide you with the products and to comply with the legal obligations.
You retain the right to call back your consent you gave us in order for us to store your personal data. In such a case, Gutenix team will erase it, and will delete your account.
The information about deleted accounts will be kept on our servers, and Gutenix team is able to use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and/or take other actions permitted by law.
We trust our clients and website users to keep their personal data secure. We’re not responsible if our client tries to come over the privacy settings on our website.
Gutenix team provides you with the login details to your account including the password, and with a license key to our products. Our clients are responsible for keeping this data safe and secure. It is restricted to share this data with third-parties. Don’t place any of your personal data in the comments area, or in public tickets, which can be viewed by third-parties.
Gutenix team can’t control the actions of the users on our site. This is the reason you mustn’t share your personal data with anyone.
You can view the personal data collected by Gutenix in your personal account. You retain the right to make the changes in the data you provided and correct it if there are changes or errors.
You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to the processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we have asked for your consent to process your data.
There are situations when these rights can be limited, and there are cases where we can retain your information after you withdraw your consent.
Cases where we may require your personal information to be compliant with legal or contractual obligations. If you do not provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.
If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities. If you believe your privacy rights have been violated, please contact us at [email protected].
In case you have given Gutenix your consent, we will send you marketing materials, including the description of our products, discounts and offers that might interest you.
We use Google Analytics, cookies and web beacons to obtain general data about users of Gutenix website.
Gutenix website is using cookies to analyze user behavior and gather demographic info about our user base in general. A cookie is a small file that is placed on your device when you visit any website.
Another technology we are using is Web Beacons. It is a requirement to track your use of our website on occasions, like promotions or newsletter use. The data we collect via web beacons allows us to track the number of users who opened our newsletters. Also, web beacons help us to understand the behavior of our customers, members, and visitors.
Google, in turn, uses this data to evaluate user behavior in general, compile reports for site managers as well as for providing data to services relating to website activity and Internet usage. Google may transfer various data to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Gutenix website can publish your testimonials. We’ll publish a review by you only after obtaining your consent, specifying your name.Blog
Gutenix allows you to leave comments on our blog. The information you post as a comment can be read and collected.Social Media Platforms and Widgets
Gutenix website has social media features embedded, for example, Facebook “Share button. These features may collect your data like IP address or place a cookie in your browser in order to gather statistical information about your interactions with our websites. Social media features are hosted both on our website and servers of a specific social media network.
Apart from these features, we maintain profiles on major networks including Facebook, Twitter Pinterest, Instagram, and Google+.
Please be advised that any information you submit on these networks in public areas, like comments, can be easily read, collected or stored by all users of these networks. We are not able to control actions of other users of these platforms, or actions of these platforms. Your activity with those features and/or platforms is governed by privacy policies of the companies that provide them.
The information controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject. If the storage purpose isn’t applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data will be blocked or erased.
Gutenix website, as well as blogs and services, are not intended to be used by children under 13 years old. No one under age 13 years old can provide personal information to or on our websites. We are not collecting information from children under 13 years old. If you are under 13 years old you are not allowed to use our website, buy products from our marketplace, comment on blog posts, social media posts or provide any personal information about yourself including your name, address, phone number and email. If we learn that you violated this term your account, as well as all information, will be deleted. If you believe that we may have some information provided by your child please contact us via email [email protected].
Depending on the context of personal information you provide, Gutenix is both data controller and data processor of your personal information under this policy. Gutenix is a processor of personal information submitted to the services or collected through the services on behalf of or at the direction of subscribers.
It is not allowed to disclose any information about your order, such as iD, download link, etc, to any third party.
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