All the products included in Gutenix subscription are provided under GPL v.3.0. This means, you can use them on any number of websites.
There are 2 license plans which are available for purchase within the Gutenix subscription. When you purchase any of Gutenix Licenses, you get the right to use the products provided by Gutenix, on the terms, which are specific for the license plan.
This license type provides all the products included in Gutenix subscription, allowing you to use the items and receive updates for them for one year from the date of license activation.The Annual Gutenix License includes:
After the subscription license expires, the templates you used to build websites will continue working as usual.
However, you won’t be able to access the templates released after the expiration date, or any other new products that will be included in the subscription after the license has expired.
You will stop receiving updates, other than the critical ones, that are necessary for the safety purposes.
It is strictly prohibited to use any of the products for building new projects when the license has expired. To make sure your end product or project works as expected and will continue working after the license expires, you have to make sure it’s finished before the expiration date.
The Lifetime Gutenix license doesn’t expire. It doesn’t require prolongation. Buying Lifetime license once, the client has the right to use Gutenix subscription and all the products included in it.
In case you’ve purchased an Annual license type, which has expired, you need to prolong it in order to continue using the products included in Gutenix subscription for building new projects.
The prolongation is made automatically in case you haven’t canceled the subscription.
The price of the Annual subscription plan won’t change when the recurrent charge is made for the next year.
In case the license is canceled, the product won’t be available for prolongation. It would be necessary to purchase the new license based on its current price in order to keep working with the products included in Gutenix subscription.
The premium 24/7 support help for Gutenix subscription is included in the Annual and Lifetime license plans.
Expected support response time is up to 24 hours. However, in most cases the support agent responds in 1-2 hours.
Please, note, that some questions might take more time to be investigated and resolved. In such cases the support agent will inform you of the time it will take to provide the solution.The premium support help includes:
All the data provided via Gutenix support system is kept safe and secure.
In order to get in touch with our support team, please contact us.There are cases, when Gutenix team might not be able to provide support:
Please, make sure to check the minimum requirements and provide the support team with the details of the issue you’ve faced for faster assistance.
The refund is processed in 3 business days by our team, however it might take some time for the banking system to return the money back. In case the refund request was approved and you haven’t received the money yet, please, contact your bank manager for information how long it might take to process the refund sent by our team.
In case you need to submit a refund request, please, contact us.
In case the refund request is satisfied, you’ll be required to remove any Gutenix items from your end products, localhost, staging or live websites. You won’t be allowed to continue using the products by Gutenix.
There are cases when the client can’t use the products included in Gutenix subscription.It is restricted:
It is not allowed to disclose any order details and information, such as access to the client’s account, the license key, download links, etc.
If the client suspects any third-party person of obtaining access to his account, he should immediately contact Gutenix team with the request of disabling the existing license key and replacing it with a new one. Also the change in the access details will be required.
The license can be terminated in case you breach the terms described above and don’t remedy the breach.
In case of license termination you must quit using any of Gutenix products, which includes removing the Gutenix subscription items from the end products.
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